Identified - University Technology Services is investigating a degraded performance with Cognos for Google Chrome. Following a recent Google Chrome update, some Cognos users may encounter the error message: "Module metadata request failed." While existing reports can generally still be run, users may be unable to edit reports or access certain report development features when using Chrome.
Technology Services is currently planning to implement IBM's latest Cognos maintenance update, which addresses compatibility with recent browser updates. Until a resolution is implemented, users should use one of the following browsers for report editing and development: Microsoft Edge (recommended) or Firefox ESR. These browsers are not affected by the issue.
We will provide updates as more information becomes available. If you have questions or need assistance, please contact the Service Desk.
Jul 09, 2026 - 11:25 EDT
Technology Services is currently planning to implement IBM's latest Cognos maintenance update, which addresses compatibility with recent browser updates. Until a resolution is implemented, users should use one of the following browsers for report editing and development: Microsoft Edge (recommended) or Firefox ESR. These browsers are not affected by the issue.
We will provide updates as more information becomes available. If you have questions or need assistance, please contact the Service Desk.
Jul 09, 2026 - 11:25 EDT
AI & Emerging Technology
Operational
Microsoft Copilot Chat
Operational
OpenAI ChatGPT
Operational
Academic Technology
Operational
D2L Brightspace LMS
Operational
Mediasite
Operational
Administrative & Enterprise
Operational
Ellucian Banner ERP
Operational
Softdocs
Operational
PeopleAdmin
Operational
UKG Ready
Operational
Degree Works
Operational
Collaboration & Communication
Operational
Adobe Experience Manager (www.villanova.edu)
Operational
Microsoft 365
Operational
MyNova
Operational
Zoom Meetings
Operational
Wildcat Newswire and Campus Currents
Operational
University Bio Tool
Operational
Emma Mass Email Marketing Platform
Operational
Nova Now
Operational
Data & Analytics
Degraded Performance
IBM Cognos Analytics
Degraded Performance
Devices & Software
Operational
University-Managed Devices
Operational
vDesktop
Operational
Identity & Access
Operational
Duo Multi-Factor Authentication
Operational
Villanova Account
Operational
Wildcard
Operational
University Directory (directory.villanova.edu)
Operational
Group Manager (villanova.edu/groupmanage)
Operational
Infrastructure & Platforms
Operational
VUMobile
Operational
VUPlay
Operational
VUGuest
Operational
Wired Network
Operational
GlobalProtect VPN
Operational
Network File Storage
Operational
Support & Project Delivery
Operational
TeamDynamix Enterprise Service Management
Operational
Smartsheet Single Sign On ( Company Credentials )
Operational
Smartsheet Smartsheet Login
Operational
TeamDynamix Authentication
Operational
TeamDynamix Email
Operational
TeamDynamix API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.